AI Voice Agents
AI Voice Agents That Answer Your Phone 24/7
Missed calls are missed customers. A voice agent picks up every call, understands what the caller wants, books, confirms or answers and passes the difficult ones to your team with notes. In English, Bahasa Malaysia and Manglish.
What a simple booking call looks like from the system side.
What It Handles
The calls that should not need a person
Most inbound calls are the same ten questions. Opening hours, booking, order status, directions, a callback request. A voice agent handles these completely and leaves your team for the calls that need them.
Inbound reception
Answers every call, understands the reason and either handles it or routes to the right person with a summary. No more voicemail nobody checks.
Appointment booking
Checks your real calendar, offers slots, confirms and sends a WhatsApp or SMS reminder. Rescheduling and cancellations handled on the same call.
Order status and FAQs
Looks up the order, reads back the status, answers questions on pricing, hours and location from your own information.
After-hours cover
Nights, weekends and public holidays. Callers get an answer or a guaranteed callback instead of a ring-out.
Outbound reminders
Calls to confirm appointments, chase overdue payments politely or notify customers that an order is ready. Results logged to your CRM.
Human handover
When the caller is upset, the question is unusual or they ask for a person, the agent transfers the call live and passes on the notes.
Under The Hood
Real phone numbers, real conversations, Malaysian accents
The agent works on a normal Malaysian phone number or your existing line. It listens, understands, decides and speaks back in under a second, and it is tuned for how people here actually talk: mixed English and Bahasa Malaysia, local place names, Manglish.
Behind the call it is connected to the same systems as everything else we build: your calendar, CRM, order system or knowledge base. The agent reads real data and writes real records.
Malaysian number
New or your existing line
EN, BM, Manglish
Languages
Under 1 second
Response time
Calendar
Live availability
CRM
Every call logged
Follow-up messages
How It Works
Scripted first, then opened up
Step 1
Listen
We review a sample of your real calls to find the ten conversations worth automating.
Step 2
Script
We write how the agent greets, asks, confirms and hands over, in your tone, and connect it to your calendar or systems.
Step 3
Test calls
Your team calls it in every accent and language your customers use, and tries to confuse it. We tune until it holds.
Step 4
Go live
Start with after-hours or overflow calls only. Expand to full coverage once you trust it, with call recordings and transcripts available throughout.
Try It
Hear it before you decide
Demo
The ETokina voice agent
We are building a live voice agent for our own enquiries. Ask us for a demo call and we will walk you through where it stands.
Ask for a demoClinics and services
Booking-heavy businesses
Clinics, salons, workshops, tuition centres and consultants lose bookings to unanswered calls every day. This is where voice agents pay back fastest.
Discuss your use caseCompanion to chat
Voice and WhatsApp together
Voice agents work best alongside a WhatsApp bot sharing the same knowledge and calendar, so the customer gets the same answer on either channel.
See AI chatbotsCommon Questions
Before you get in touch
Does it understand Malaysian accents and Manglish?
Yes. The speech models we use handle Malaysian English, Bahasa Malaysia and mixed conversation. We test with your own team's calls before launch and tune for local names and terms.
Can it use our existing phone number?
Usually, yes. We can forward your existing line to the agent for after-hours or overflow, or give you a new Malaysian number dedicated to it.
How fast does it respond?
Under a second in normal conditions, which feels like a natural pause to the caller. We test latency from Malaysia specifically, not from a server overseas.
What if the caller wants a real person?
The agent transfers the call live to a number you set, and sends a summary of what was discussed so far. Callers never have to start over.
What does it cost to run?
Per-minute costs for telephony and the AI models, usually well under a ringgit per minute, plus a small hosting cost. We give you a monthly estimate based on your call volume before you commit.
How many calls did you miss last week?
Tell us your call volume and what most callers want. We will show you what a voice agent could take off your desk, and walk you through how it works.
Ask for a demoRelated: AI chatbots and workflow automation for Malaysian businesses