AI Chatbots
AI Chatbots for WhatsApp, Telegram and Websites in Malaysia
Customers in Malaysia ask questions on WhatsApp at 11pm and expect an answer. We build chatbots that reply in seconds, in the language the customer used and hand over to a real person when it matters.
A typical after-hours conversation. The bot answers, the team sees it in the morning.
What We Build
Chatbots that do a job, not just chat
A chatbot is only useful if it is connected to something. Ours plug into your order system, booking calendar, CRM or knowledge base, so the answer the customer gets is the real one.
WhatsApp customer service bot
Answers common questions, checks order or delivery status and collects details for anything it cannot solve. Runs on the official WhatsApp Business API, so your number stays safe.
Lead qualification bot
Greets enquiries from Facebook ads, your website or WhatsApp, asks the right questions and passes hot leads to sales with the answers already filled in.
Booking and appointment bot
Shows available slots, confirms the booking, sends reminders and handles rescheduling. Works for clinics, salons, workshops and consultants.
Knowledge base bot
Trained on your documents, price lists and policies. Staff or customers ask in plain language and get an answer with the source, not a guess.
Telegram operations bot
For internal teams. Issue invoices, log site reports, approve requests or pull a number from the database, all from a Telegram chat.
Website chat widget
A chat window on your site that qualifies visitors, answers product questions and books calls, without hiring someone to watch it.
Channels And Languages
Built for how Malaysians actually message
Malaysian customers switch between English, Bahasa Malaysia, Chinese and Manglish in the same conversation. Our bots detect the language and reply in kind. They also understand local context: SST on invoices, Malaysian address formats, public holidays and payment methods like FPX and DuitNow.
Every bot is built with a clear handover rule. When a question is outside its scope, or the customer asks for a person, it passes the full conversation to a human on your team with no repeated questions.
Official Business API
Telegram
Teams and customers
Website
Embedded chat widget
Facebook Messenger
Ad enquiries
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Workflow backend
Your systems
CRM, orders, calendar
How It Works
From first conversation to live bot in weeks
Step 1
Scope
We read your real customer messages and list the questions worth automating. Usually ten questions cover most of the volume.
Step 2
Design
We write the bot's answers with you, decide the handover rules and connect it to the systems it needs.
Step 3
Test
Your team tries to break it. We fix what they find and tune the answers before a single customer sees it.
Step 4
Launch
Go live on your channel, with a dashboard of conversations and a monthly review of what to add next.
Real Examples
Bots working for Malaysian businesses today
Security services
Invoices issued from a Telegram chat
A security agency CEO sends the job details to a bot from the field. It calculates SST, produces the PDF and sends it to the client while he is still on site.
"SST calculated, PDF ready, sent in seconds from Telegram." Theva, CEO
Tourism
Kina, a Sabah travel companion
A visitor-facing chatbot for Kota Kinabalu that answers questions on places, food and getting around, drawing only from a curated knowledge base so it never invents a restaurant that does not exist.
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Automotive sales
Enquiries captured straight into the pipeline
Leads from chat and social media flow into a custom CRM with follow-up reminders, so no enquiry sits unanswered over a weekend.
"One team that delivered both." Elaine, Automotive Sales Executive
Common Questions
Before you get in touch
Can the chatbot reply in Bahasa Malaysia and Chinese?
Yes. The bot detects the language of each message and replies in the same language. English, Bahasa Malaysia, Chinese and mixed Manglish are all handled. Other languages can be added on request.
Will the bot make things up?
Not if it is built properly. We restrict the bot to your own knowledge base and systems, so it answers from your data and says "let me get someone" when it does not know. Every answer can be traced to its source.
Do I need an official WhatsApp Business API account?
For a customer-facing WhatsApp bot, yes. We set it up for you. It protects your number from being banned and gives you a verified business profile. Telegram and website bots have no such requirement.
What happens when a customer wants a real person?
The bot hands over the full conversation to your team on the same channel. The customer does not repeat themselves and your staff see everything the bot already answered.
How much does a chatbot cost to run?
The bot itself has no per-message fee from us. WhatsApp charges a small fee per conversation, and the AI model has a usage cost, typically a few sen per message. We give you a clear monthly estimate before build.
Which questions does your team answer over and over?
Send us a week of your customer messages, or just tell us the five questions you are tired of typing. We will show you what a bot could handle.
Book a chatbot consultationRelated: workflow automation and AI voice agents for Malaysian businesses